We recommend that you contact your network service provider who should be able to unblock the mobile phone/device for you. All mobile phones/devices sold to Kuz are checked on the http://www.lost.amta.org.au/IMEI database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone/device has been flagged we are required by law to hold the mobile phone/device for 28 days to give you the opportunity to get the red flag removed. Under no circumstances are we allowed by law to return the phone if it is flagged as lost & stolen by the AMTA database. This is because if we trade such a phone this could lead us into a legal action what is potentially a stolen phone. If the block or red flag on the phone is not removed within 28 days then we are obliged by law to hand it over to law enforcement agencies. You can find out more about the AMTA procedures following the link below. http://www.lost.amta.org.au/
The IMEI number is a unique number given to all mobile phones and tablets, that can be used to identify the device If you enter *#06# your 15 digit IMEI number will appear on the screen! Or if your key pad is broken, remove the back and you’ll find it under the battery. If you’ve got an iPhone it may be on the SIM tray or engraved at the back near the bottom
You can choose from: PayPal or Bank Transfer though we always recommend PayPal as it is an easy and convenient payment method.
PayPal: Just provide us with your PayPal email address and funds will be transferred the same day the device is received and tested by Kuz – while you enter your product on our web listings we do have an information field which requires you to add your PayPal email info.
Bank transfer: You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to. We take the security of your details and our site very seriously. Either provide your details over the phone on secured recorded phone lines or send it to us via email.
Kuz site also uses Comodo SSL Security encryption at various stages throughout the site to protect your information. You’ll notice the padlock icon appear in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar). This protects it from interception by unintended recipients.
Easy, just take the back off your mobile phone/device; the model is usually located under the battery. Alternatively you can enter your IMEI number into our search box and this will tell you exactly what make and model your mobile phone/device is. If you enter *#06# your clever mobile phone/device will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat for most mobile phones/devices, remove the back and you’ll find it under the battery. If you’ve an iPhone it may be on the SIM tray. Don’t worry though, if you do happen to sell or send us the wrong model, we’ll sort it all out for you at our end and inform you by email.
Yes you can! If you are not selling us a phone but just wish to recycle one of $0.00 value, then send it to us at the address below and we’ll make sure nothing bad happens to it and it doesn’t end up in a landfill! Please include a note stating ‘Please Recycle’ and make sure to pack the phone in a strong, rigid package, ensure that the battery is inside the phone and that phone is turned OFF, wrap the phone so that it cannot move or be turned on during transit. Packages must be taken to the local post office and handed in at the counter. Kuz do not cover the cost of sending $0.00 value phones so please make sure that you pay for the correct postage.
Give our customer services team a quick call on 03 94626936 or email us on firstname.lastname@example.org and we’ll sort it out for you. You can even contact us on our live web chat customer service representative available.
Kuz does trade in damaged or broken phones but the final offer price can only be shared with the seller once the phone is inspected and realistic market sale value is determined – Assuredly, KUZ always provides a better and competitive price for all products sold.
Our value promise is that we will pay you the price offered at the time of your sale and hold this for 14 days. If you didn’t send us your phone within the 14 days we will offer you the current website price.
It’s easy! Click on Sell and Search for your mobile phone/device by make and model in the search box on the top right of the home page and advertise your listing on Kuz – You can either sell your mobile or tablet directly to Kuz otherwise you can advertise it on the Kuz listings which are open to all Kuz members or any website visitors looking for a new phone or tablet.
Please do inform this to our customer service team via live web chat, customer service number 03 94626936 or via email email@example.com
Click on My Account. If you haven’t used us before, select “Register” As it’s your first time, we’ll need a few details from you, just the usual stuff; name, address etc, so we can make sure you get your cash. Once you’ve done that, you’ll be up and running with an account that you can use again and again.
Registration via Gmail or Facebook account can also be done as we are securely integrated and will use the same information available on your gmail or facebook logins.
How many have you got?! You can sell as many as you like. If you have 10 or more mobile phones/devices to sell then contact us on our customer services web chat or call us on 03 94626936. One can easily enter multiple mobile phones to sell via listing on Kuz.
Please contact us on the live web chat so a Kuz representative can look into your listing and can make sure the option is added. In case of old discontinued products or phones that might have not a resale value, we might not be able to add the lsting option. For further queries you may also call us on 03 94626936.
We recommend that you contact your network service provider who should be able to unblock the mobile phone/device for you. All mobile phones/devices sold to Kuz.com.au are checked on the http://www.lost.amta.org.au/ database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone/device has been flagged we are required to hold the mobile phone/device in quarantine for 28 days to give you the opportunity to get the red flag removed.
Please contact the customer services team on 03 94626936 or email us at info@Kuz.com.au or firstname.lastname@example.org, you may also contact us on the live web chat or on our customer service number so we can confirm the status and cancel the sale for you
Kuz reviews your phone specs and condition and thereafter quotes you an offer – the offer quotation is provided on a pdf format document via email. The phone/device should be sent across to Kuz address by postage within 1-3 days. Once the package is received the postage charges will be reimbursed to all our sellers.
You can only include 3 phones per package. If you have more than 3 phones registered on your account, you will need to contact Customer Services on 03 94626936 to order your extra return packs. Make sure your mobile phone(s) are packaged safely and you use/include the freepost address label so we can identify you. Wrap it in 1cm of cushioning e.g. bubble wrap and take it to your nearest AusPost and make sure you get your tracking number, you could use the packaging that we provide, your original box or anything that makes it strong and rigid so it doesn’t move about.
Ideally you can only include three phones per package. If you have more than three phones to sell on your account, please call customer services on 03 94626936. Kuz.com.au provides a reimbursement of any postal charges for you.
Yes, if you have mentioned the accessories on the phone listing and if those have been included in the deal. If you may not send the listed accessories in with your package this may slightly decrease the value and agreed price of the product.
No, it’s totally free. Kuz.com.au provides a reimbursement to all our valuable sellers which means you pay for sending the postal package but once received the amount is reimbursed abck to you.
When sending devices we will not provide packaging. Pack your device up carefully. Wrap it in at least 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it.
Your data & your SIM card!! We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the handset/device and we will not be responsible for any charges which are incurred before or after receipt of your handset/device, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the handset/device and we will not be responsible for any loss of data before or after receipt of your handset/device. We can’t send SIM or memory cards back to you once they have been received.
Once you’ve taken your package to the post Office you’ll be given a proof of postage receipt and tracking number. It does not track it directly to our offices so please be aware that your mobile phones/devices will get to us 1-3 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone/device. You can also check for updates on your mobile phones/devices progress by logging onto My Account. Chances are it’ll be making its way through the AusPost system. If we have not been in touch confirming receipt of your phone after 7 days, get in touch with us and we’ll help you sort it.
You can choose from: PayPal or Bank Transfer PayPal Provide us with your PayPal email address and funds will be transferred instantly. Bank transfer You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to. We take the security of your details and our site very seriously. The Kuz site uses Comodo SSL Security encryption at various stages throughout the site to protect your information. You’ll notice the padlock icon appear in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar). This protects it from interception by unintended recipients.
Yes, as long as the payment has not yet been processed for your mobile phone/device sale. You need to call us on 03 9958 8546 to do this.
When we receive your mobile phone/devices they are processed separately regardless of whether they were sold or sent in at the same time. Some mobile phones/devices take longer to process and test than others. We pay you as soon as the mobile phones/devices are tested so sometimes there can be a little delay. If you log onto My Account you can check the status of each of your mobile phones/devices and details on payment status.
You can find out on line at My Account when you’ve been paid. We also send you an email to confirm that it’s on its way.If you have received an email from us to say that your mobile phone/device has tested faulty, you will need to go to My Account and accept or decline the revised offer or use the link in the email.
Go to My Account area of the site. Select the “Update my profile” option and change your details.
Please check that you are entering your username and password correctly. If you can’t remember your log in details you can check these against the email that we sent you when you first registered with us. Please note that the password is case-sensitive.
If you have forgotten all of your log in details, then we suggest you register again as a new user.
Go to the My Account section of the site and log in to your account.Select the “Change my password” option to change your password. For security purposes this will ask you to also confirm your existing password.
You can check your log in details against the email that we sent you when you first registered with us. If you no longer have this you can get a password reminder by going to the My Account section of the site. You can use either your username or the email address that is stored in your account to retrieve your password. Follow the on screen instructions to have your log in details sent to the email address stored in your account.
Kuz.com.au is a registered Second-Hand Dealer. As a part of Kuz.com.au licence requirements we are required by law to obtain proof of identity from every person attempting to sell goods to us. The proof of identity requirement is solely used for helping the police track down goods reported as lost or stolen.
Just place a photocopy of your ID with your phone and send it to us. You can also scan the image and upload on our website in your account access details.
You’ll need to provide at-least one, preferably two proof of identity that together show; your full name, current address, photo, date of birth and your signature. These items can be:
Yes, we accept photos of ID’s. Just take a photo and email to email@example.com.
The proof of identity requirement is solely used for helping the police track down lost and stolen goods and if requested by the police, we are obliged to disclose your ID.